JetBackup in DirectAdmin
Summary
This guide explains how to use JetBackup inside DirectAdmin. JetBackup is a powerful backup and restore system that lets you recover files, databases, e‑mails, cron jobs, and full accounts with just a few clicks. It is the safest and fastest way to restore your hosting data.
Overview
JetBackup provides:
- Full account backups
- File and folder backups
- Database backups
- E‑mail account backups
- Cron job backups
- DNS zone backups
- One‑click restore options
- Downloadable backup archives
Backups are created automatically by your hosting provider on a schedule.
Requirements
- DirectAdmin user-level access
- JetBackup enabled by your hosting provider
- At least one backup available
Step-by-Step Instructions
1. Access JetBackup
- Log in to DirectAdmin
- Go to Extra Features → JetBackup
- You will see a list of available backup types
Common backup sections include:
- Full Backups
- File Backups
- Database Backups
- E‑mail Backups
- Cron Backups
- DNS Zone Backups
2. Restore a Full Account Backup
This restores your entire hosting account, including:
- Files
- Databases
- E‑mails
- DNS
- Cron jobs
Steps:
- Click “Full Backups”
- Choose a backup date
- Click “Restore”
- Confirm the restore
Your account will be restored to the selected date.
3. Restore Files or Folders
Useful for recovering:
- Deleted files
- Overwritten code
- Corrupted website files
Steps:
- Click “File Backups”
- Select a backup date
- Browse your file tree
- Select the files/folders
- Click “Restore Selected”
4. Restore a Database
If your CMS breaks due to:
- Plugin issues
- Corrupted tables
- Bad imports
Steps:
- Click “Database Backups”
- Choose the database
- Select a backup date
- Click “Restore”
5. Restore E‑mail Accounts
You can restore:
- Entire mailboxes
- Individual messages (if supported)
Steps:
- Click “E‑mail Backups”
- Select the mailbox
- Choose a backup date
- Click “Restore”
6. Restore Cron Jobs
If cron jobs were deleted or changed:
- Click “Cron Backups”
- Select a backup date
- Restore your cron configuration
7. Restore DNS Zones
Useful after DNS misconfigurations:
- Click “DNS Zone Backups”
- Select a backup date
- Restore the DNS zone
8. Download Backups
You can download:
- Full account backups
- File archives
- Database dumps
Steps:
- Open any backup section
- Click “Download”
- JetBackup will prepare the archive
Troubleshooting
Backup Not Showing
- Provider may not have run backups yet
- Backup schedule may be weekly or daily
Restore Fails
- Insufficient disk space
- File permissions incorrect
- Database in use (retry later)
Database Not Restoring
- Wrong database selected
- Corrupted backup (rare)
- Contact provider if persistent
E‑mail Not Restoring
- Mailbox may exceed quota
- Folder structure changed
Download Stuck at “Pending”
- Large backup size
- Server queue busy
- Wait for processing to complete
Security Notes
- JetBackup stores backups securely on remote servers
- Restores overwrite existing data — use carefully
- Always back up before major updates or migrations
- Never delete backups unless you are certain
Related Articles
- [Backup & Restore](ca://s?q=Backup_and_Restore)
- [File Manager](ca://s?q=File_Manager)
- [MySQL Databases](ca://s?q=MySQL_Databases)
- [Site Summary & Logs](ca://s?q=Site_Summary_and_Logs)
- [WordPress Manager](ca://s?q=WordPress_Manager_by_Softaculous)